.ticket-stats-card{border-radius:8px;border:1px solid #f0f0f0;cursor:pointer;background:#fff}.ticket-stats-card:hover{border-color:#d9d9d9}.ticket-stats-card.active.pending{border-color:#ffc069;background:#fffbe6}.ticket-stats-card.active.processing{border-color:#91caff;background:#f0f5ff}.ticket-stats-card.active.closed{border-color:#d9d9d9;background:#fafafa}.ticket-table-card{border-radius:8px}.ticket-chat-container{display:flex;flex-direction:column;height:calc(100vh - 130px);gap:12px}.ticket-chat-header{border-radius:8px;flex-shrink:0;border:1px solid #f0f0f0;background:#fff}.ticket-chat-body{border-radius:8px;flex:1;display:flex;flex-direction:column;overflow:hidden;border:1px solid #f0f0f0;background:#fff}.ticket-messages{flex:1;overflow:auto;padding:20px 24px;background:#f5f5f5}.ticket-msg{display:flex;margin-bottom:16px}.ticket-msg-inner{display:flex;gap:10px;max-width:72%}.ticket-msg-avatar{flex-shrink:0;margin-top:2px}.ticket-msg-meta{font-size:12px;color:#999;margin-bottom:4px;display:flex;align-items:center;gap:6px}.ticket-msg-bubble{padding:10px 14px;white-space:pre-wrap;word-break:break-word;font-size:14px;line-height:1.6}.ticket-msg-bubble.admin{background:#e6f4ff;border:1px solid #bae0ff;border-radius:2px 12px 12px}.ticket-msg-bubble.customer{background:#fff;border:1px solid #f0f0f0;border-radius:12px 2px 12px 12px}.ticket-msg-bubble.mine{background:#1677ff;color:#fff;border:none;border-radius:12px 2px 12px 12px}.ticket-reply-bar{padding:12px 16px;border-top:1px solid #f0f0f0;flex-shrink:0;background:#fff}.ticket-reply-input{display:flex;gap:10px;align-items:flex-end}.ticket-reply-input .ant-btn{height:32px;flex-shrink:0}.ticket-reply-hint{font-size:11px;color:#bfbfbf;margin-top:4px}.ticket-closed-bar{padding:14px 24px;border-top:1px solid #f0f0f0;text-align:center;flex-shrink:0;background:#fafafa;color:#8c8c8c;font-size:13px}.ticket-date-sep{display:flex;align-items:center;gap:16px;margin:20px 0 16px;color:#bfbfbf;font-size:12px}.ticket-date-sep:before,.ticket-date-sep:after{content:"";flex:1;height:1px;background:#e8e8e8}.ticket-no{font-family:monospace;font-size:12px;color:#8c8c8c}.ticket-empty{padding:48px 0}.ticket-subject-link{color:#262626;font-weight:500}.ticket-subject-link:hover{color:#1677ff}.ticket-messages::-webkit-scrollbar{width:5px}.ticket-messages::-webkit-scrollbar-thumb{background:#0000001f;border-radius:3px}.ticket-messages::-webkit-scrollbar-track{background:transparent}*{margin:0;padding:0;box-sizing:border-box}body{font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,Noto Sans,sans-serif,"Apple Color Emoji","Segoe UI Emoji";-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;background:#f5f5f5}#root{min-height:100vh}.ant-layout-sider-children{display:flex;flex-direction:column;overflow:hidden}::-webkit-scrollbar{width:6px;height:6px}::-webkit-scrollbar-thumb{background:#00000026;border-radius:3px}::-webkit-scrollbar-track{background:transparent}